How to Order
The easiest and fastest way to order our products is through our secure website, PureEncapsulationsPro.com. Our dedicated practitioner website gives you 24/7 access to place orders, learn more about our products, access our new virtual dispensary, view on-demand education and more.
Orders can also be placed over the phone with our Customer Service team by calling 800-753-2277. Orders may be faxed to 888-783-2277.
Please note our updated customer service hours listed below.
Monday - Friday - 8:30 - 6:00 ET
Shipping Information
SAME DAY SHIPPING
Most orders received by 3:00 pm ET are shipped that same business day via UPS 2-Day service.
As an additional measure, we do not ship any probiotic product on Thursday or Friday to avoid potential prolonged heat exposure. Refrigerated products ordered after the 3:00 pm ET cut-off will ship the following week, separately from any non-refrigerated products in your order.
SHIPPING CHARGES/DELIVERY
Online Orders
Orders placed online over $100 receive free shipping by entering code WEBFREESHIP at checkout**.
Phone Orders
Continental US: Shipping is free for phone orders over $300. For all orders under $300, shipping is $10.
Hawaii, Puerto Rico and Alaska:
Shipping is free for phone orders over $500. For all orders under $500, shipping is $12.
IMPORTANT: Please note that UPS does not deliver to P.O. Boxes and will only accept shipments to a valid street address.
Payment Terms
Orders are shipped pre-paid by Discover®, MasterCard®, VISA® or American Express®.
Volume Discounts
- Shipments over $2,000 – 10%
- Shipments over $1,000 – 7%
- Shipments over $500 – 5%
- Shipments over $300 – Shipping is free shipping (Continental U.S. orders)
Sales Tax
Pure Encapsulations® is required to collect and remit sales tax for orders shipped to the following states: AL, AZ, AR, CA, CO, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MA, MI, MN, MS, MO, NE, NV, NM, NC, ND, OH, OK, RI, SC, SD, TN, UT, VA, WA and WI.
If you are tax-exempt, please get in touch with Customer Service at 800-753-2277 to discuss the documentation needed to make your account tax-exempt. If your order is placed before these documents are sent in, we unfortunately cannot refund you the applicable sales tax.
Our Guarantee & Return Policy
All Pure Encapsulations products are guaranteed for quality, purity and potency through their expiration date. Unopened, unused products can be returned in the original factory-sealed packaging. Returns require preauthorization and a request for return authorization must be made within 30 days of date of receipt. Any claims of shortage or damage must be made within 7 days of receiving the package. Our warehouse must receive the return within 14 days of the authorization. Returns are subject to a 15% processing fee. Shipping costs are not reimbursed, and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return. Products with lapsed expiry dates are not accepted.
Privacy Policy
Pure Encapsulations is committed to protecting the privacy of our valued customers. Please see our Privacy Policy.
Forgot Password
If you've forgotten your password, enter your email address on the login screen and you will receive an automated email that contains your password.
Website Registration & Online Ordering
For healthcare professionals new to Pure Encapsulations, access to online ordering will be provided 24-48 hours after registering on our website.
Supporting Materials
Pure Encapsulations offers a variety of digital and printed marketing materials for use in your practice, including order forms and catalogs. All of these materials are free of charge and can be found in the Education and Resources drop-down menu under Practitioner Resources.
Contact Us
Please visit the Contact Us page.
For all international distribution and ordering inquiries, please email InternationalBusiness@purecaps.com. You can also visit our Global Partners page to contact the appropriate market.
Disclaimer:
**Valid in the USA for online orders only. Cannot be combined with other promotions. Free standard shipping will apply to entire order and become available at checkout.