Customer Service

Where Our Products Are Sold

Our high potency supplements are intended to be administered under the supervision of physicians and other qualified health professionals. We purposely disallow sales through mass marketers and chain drugstores. Pure Encapsulations also exports to many countries throughout the world. We are a leading supplier of supplements to distributors in Europe and the United Kingdom.


How to Place an Order

Pure Encapsulations sells its products exclusively to healthcare professionals. Orders are accepted by phone, fax or via our website. Orders may be phoned-in on our toll-free line at 800-753-2277, Monday through Friday from 8:30 am to 7:00 pm. An automated answering machine is available for after-hours ordering. Orders may be faxed toll-free anytime to 888-783-2277. Secure orders can be placed online 24 hours a day by visiting the Products section of our website.


Same Day Shipping

Orders received by 3:00 pm ET are shipped that day, via UPS 2-Day service.


Our Guarantee & Return Policy

All Pure Encapsulations® products are guaranteed for quality, purity and potency through their expiration date. Returns must be made within 30 days of receipt and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving package. Authorized returns must be received by our warehouse within 14 days of authorization. They will be credited upon receipt and are subject to a 15% processing fee plus the cost of shipping.


Volume Discounts

  • Shipments over $2,000 – 10%
  • Shipments over $1,000 – 7%
  • Shipments over $500 – 5%
  • Shipments over $300 – Shipping is free (continental US orders)


Shipping Charges & 2 Day Delivery

As the manufacturer, we carefully control our inventory.

  • Orders placed before 3:00 pm ET will ship that day.
  • Shipping is FREE for continental US orders over $300 (exceptions may apply).
  • Orders under $300 please add $10.00 for shipping.
  • Orders outside of our 1-2 day UPS delivery zone will ship UPS 2-Day Air at no additional charge.
  • For Hawaii, Puerto Rico, and Alaska there is a $12 flat rate shipping fee and free shipping is at $500. Orders to all other US territories do not qualify for free shipping. Shipping to these locations is billed separately based on actual costs.
  • Please note that UPS does not deliver to P.O. Boxes and will only accept shipments to a valid street address.


Worldwide Locations

For distribution in the US:
Pure Encapsulations
490 Boston Post Road
Sudbury, MA 01776 USA
Phone: 978-443-1999
Fax: 888-783-2277
Toll free: 800-753-2277

For all international distribution and ordering inquiries, please contact us at


Payment Terms

Orders are shipped pre-paid by check, Discover, MasterCard, VISA or American Express.


Sales Tax

Pure Encapsulations is required to collect and remit sales tax for orders shipped to the following states:
Alabama, Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Virginia, Washington, Wisconsin

If you are tax exempt, please contact Customer Service at 800-753-2277 to discuss the documentation needed to make your account tax-exempt. If your order is placed before these documents are sent in, we unfortunately will not be able to refund you the applicable sales tax.


Privacy Policy

Pure Encapsulations is committed to protecting the privacy of our valued customers. Please see our Privacy Policy.


Forgot Password

If you've forgotten your password, simply enter your email address on the login screen and you will receive an automated email that contains your password.


Website Registration & Online Ordering

For healthcare professionals new to Pure Encapsulations, access to online ordering will be provided 24-48 hours after registering on our website.


Supporting Materials

Pure Encapsulations offers a variety of online and printed marketing materials for use in your practice. Educational pamphlets on our quality control and manufacturing excellence are available in packets of 25 and a display holder for these pamphlets is also offered. All of these materials are free of charge and can be found in the Education and Resources drop down menu, under Practitioner Resources.


Order Forms & Catalogs

Once logged in, both patient and professional versions of order forms and full product catalogs can be found in the Education and Resources drop down menu, under Practitioner Resources.


Contact Us

Please visit the Contact Us page.