All Pure account holders have access to our new virtual dispensary. Log in to your existing account to get started.
If you don’t have a Pure account, click here to register.
All Pure account holders have access to our new virtual dispensary. Log in to your existing account to get started.
If you don’t have a Pure account, click here to register.
Once you are logged in to your Pure account, you can access your virtual dispensary.
Select "Dispensary Setup" to finish your virtual account setup.
After your virtual dispensary account is activated, you will be able to add patients and they can order using your unique code.
Yes, as a Pure Encapsulations account holder you automatically have access to Pure Patient Direct, our new virtual dispensary. Simply log in to your Pure Encapsulations account and you will be able to set up your virtual dispensary. If you are not a Pure Encapsulations Account Holder, you can register for an account in the Pure Patient Direct Program by clicking “Log in or Register” on the top menu.
Please follow these steps to join:
Stripe is our authorized and safe third-party payment platform that makes taking online payments from credit or debit cards easy and allows you to manage your business online.
Please refer to the following instructional video guides featured on Stripe to assist you with creating or connecting your Stripe account:
If you don't have a website or social media account when signing up with Stripe, you can take the following steps:
Remember, Stripe evaluates each application on a case-by-case basis. Providing comprehensive and transparent information about your business will increase your chances of successfully signing up with Stripe, even without a website or social media presence.
For more information, please review Stripe’s guidelines for those applying without a social media account or website.
Here are some possible reasons why you might be facing difficulties in creating an account with Stripe:
If you're still unable to create an account with Stripe after considering these factors, contact Stripe's customer support directly. They will be able to provide specific information about your account and assist you further in resolving the issue.
We require your payment information inside Stripe to ensure you will receive your proceeds from your patients' orders.
No, a resale certificate is not required. If you don't provide a resale certificate, you will be charged tax on the transaction between your patient and you (according to state law).
Yes! You may choose to offer your patients a discount ranging from 5-35% on virtual dispensary products, which will be deducted from your transaction proceeds. We offer our direct healthcare professional customers preferred pricing to lower the cost to you. By offering a small discount to your patients, you can provide them with the most competitive pricing. Discount applies to all products, with the exception of CBD (SKU HEV3) and Pure Iron+ Gummy (SKU FCG6).
Once your Pure Patient Direct account is activated, you will be able to easily add patients. Simply select the menu “Patient List”, click on “Add New Patient” and follow the instructions. Your patients will receive an email with your unique code, along with instructions on how to set up their account. In under a minute, they will be able to purchase the products you have recommended to them and receive fast and free shipping directly to their home.
Yes, your patients will have access to the entire Pure Encapsulations product line.
You will be able to view and track all your patients’ orders. Please log in to your account and click “Order History” on the top menu.
Yes, patients will receive an email confirmation when they place their order, along with their tracking information once their order has shipped.
They pay for their orders directly on the website, and they are shipped fast and free directly to their door.
Patients will always pay the suggested retail price for their orders unless you have selected to offer your patients a discount.
You should see the order transaction details appear in your Stripe account within 48 hours of your patient placing an order. If your Stripe account is configured for daily payout, order funds are paid within 3 business days, but your very first payout with a new Stripe account can take 7-14 days.
Our Customer Service team is available M-F, 8:30am – 7:00pm (ET) by phone: 800-753-2277 or by email: customerservice@pureencapsulations.com.
Click and play the videos below for step-by-step instructions guiding you from easy account setup through patient ordering.
Committed to science, we’ve spent more than 30 years researching, innovating and developing a comprehensive line of over 400 supplements, uniquely formulated across 16 health categories such as emotional wellness and immune health. This is why we are The #1 most recommended professional supplement brand, ranked highest in quality and trust.1
Our customer service team is available Monday - Friday from 8:30 am - 7:00 pm (EST) at 1-800-753-2277, or you can email us anytime at customerservice@pureencapsulations.com