What is Pure Patient Direct?

Yes, as a Pure Encapsulations account holder you automatically have access to Pure Patient Direct, our new virtual dispensary. Simply log in to your Pure Encapsulations account and you will be able to set up your virtual dispensary. If you are not a Pure Encapsulations Account Holder, you can register for an account in the Pure Patient Direct Program by clicking “Log in or Register” on the top menu.

As a Pure Encapsulations® account holder, setting up your virtual dispensary is free. First, you’ll need to log in to your Pure Encapsulations account to get started. If you do not have a Pure Encapsulations account, you can register here. As part of the registration process, you will need to review and agree to our Authorized Reseller Terms & Conditions, Terms of Use, HIPAA Business Associate Agreement, and Privacy Policy.

Once you are logged into your Pure Encapsulations account, select “Virtual Dispensary” link at the top of the page. You can then access your virtual dispensary set up by clicking “Dispensary Setup” from the top menu. As part of the account setup, you will have the option of creating a no-profit account or profit account.

• If you select a no-profit account, Pure Encapsulations remains the seller of record and you avoid income and sales tax. You will not earn a margin on orders placed through your dispensary and patients of no-profit dispensaries receive a standard 20% discount off SRP. This discount cannot be adjusted and applies to all patients and products in the dispensary. You can switch to a profit account anytime but will not be able to change back to a no-profit account once you do so.
• If you select a profit account, you can earn up to 50% profit for patient orders, along with preferred pricing for our direct customers. Once you select a profit account, you cannot change this account to a no-profit account later.

Please follow these steps to set up a no-profit account:

1. Log in to your Pure Encapsulations account, select the “Virtual Dispensary” link at the top of the page, and click “Dispensary Setup”.
2. Select “Create No-Profit Account”.
3. After the steps above are completed, your virtual dispensary will then be active and a unique practitioner QR code will be provided so that you can start inviting and sharing with your patients. You can quickly add/invite patients to your account by selecting “Patient List” from the top menu and then clicking “Add New Patient”.
   Reminder: Stripe set up and resale certificate is not required for this type of account. Patients of no-profit dispensaries receive a standard 20% discount on all products and this discounted amount cannot be changed.

Please follow these steps to set up a profit account:

1. Log in to your Pure Encapsulations account, select the “Virtual Dispensary” link at the top of the page, and click “Dispensary Setup”.
2. Select “Create Profit Account”.
3. After selecting your account type, follow the instructions to complete your Pure Patient Direct account setup. You must complete the Stripe account setup before your virtual dispensary can be activated. (Learn more on Stripe, our authorized and secure third-party payment platform.)
4. As part of your account setup, you can choose to provide your patients with a discount ranging from 5-35%. It is not required to choose a discount; however, if you do, the discounted amount cannot be changed on a patient-by-patient basis.
5. Upload a resale certificate to avoid paying tax on these transactions. (Learn more on the benefits of uploading your resale certificate.)
6. After the steps above are completed, your virtual dispensary will be active and a unique practitioner QR code will be provided so that you can start inviting and sharing with your patients. You can quickly add/invite patients to your account by selecting “Patient List” from the top menu and then clicking “Add New Patient”.

Stripe is our authorized and safe third-party payment platform that makes taking online payments from credit or debit cards easy and allows you to manage your business online. Stripe setup is only required if you select a profit account. If you select a no-profit account, Stripe is not required.

No, a resale certificate is not required. However, if you don't provide a resale certificate, you will be charged federal, state sales, use, excise, and/or other applicable taxes on the transaction between your patient and you (subject to federal and state law). If a valid resale certificate is not on file for the health care provider at the time of sale, taxes will be based on the “ship to” location. If you select a no-profit account, Pure Encapsulations is the seller of record, and therefore responsible for managing the tax on the sale.

Once your Pure Patient Direct account is activated, you will be able to easily add patients. Simply select the menu “Patient List”, click on “Add New Patient”, and follow the instructions. Your patients will receive an email with your unique code, along with instructions on how to set up their account. In under a minute, they will be able to purchase the products you have recommended to them and receive fast and free shipping directly to their home.

If you have a list of patients ready to add to your dispensary, import your entire list in bulk using the Add Multiple Patients link on your PATIENT LIST tab.

Yes, your patients will have access to the entire Pure Encapsulations product line.

You will be able to view and track all your patients’ orders. Please log in to your account and click “Order History” on the top menu.

Yes, patients will receive an email confirmation when they place their order, along with their tracking information once their order has shipped.

They pay for their orders directly on the website, and they are shipped fast and free directly to their door.

You should see the order transaction details appear in your Stripe account within 48 hours of your patient placing an order. If your Stripe account is configured for daily payout, order funds are paid within 3 business days, but your very first payout with a new Stripe account can take 7-14 days.

If you select a no-profit account, this does not apply.

Once your Pure Patient Direct account is activated, you will be able to invite patients to your dispensary and share a recommended supplement plan. Before your patients can view their plans, they'll be directed to create an account or sign in.

1. To invite a patient with recommendations, select the menu “Patient List”, click on “Add New Patient and enter patient details and check the “Share Recommendation” checkbox.
2. Click on the “Invite Patient” button and you will be redirected to the catalog to create a supplement recommendation for your patient.
3. Check off desired products and click on the “Next” button to view and change quantity and dosage values if required.
4. Click on “Review” button to check the supplements, prices, quantity, dosages, and discount (if applied) before sending to the patient.
5. Once you have reviewed the information, click the “Send to Patient” button. Your patient will receive an email inviting them to create an account and view their plan. Before your patients can view their plans, they'll be directed to create an account or sign in.
6. You can review the list of recommendations sent to patients in the “Order History“ page.

You will also be able to create supplement recommendations for existing patients.

1. Navigate to “Patient List”, and under “Action”, click on “Create New Recommendation” for desired patient.
2. You will be redirected to the catalog to create a supplement recommendation for your patient.
3. Check off desired products and click on the “Next” button to view and change quantity and dosage values if required.
4. Click on “Review” button to check the supplements, prices, quantity, dosages and discount (if applied) before sending to the patient.
5. Once you have reviewed the information, click the “Send to Patient” button. Your patient will receive an email notifying them their healthcare provider has recommended a supplement plan for their review. Your patients can log into their accounts to review their plan and place an order.
6. You can review the list of recommendations sent to patients in the “Order History” page.

Our Customer Service team is available M-F, 8:30am – 7:00pm (ET) by phone: 800-753-2277 or by email: customerservice@pureencapsulations.com.