All Pure account holders have access to our new virtual dispensary. Log in to your existing account to get started.
If you don’t have a Pure account, click here to register.
What is Pure Patient Direct?
What are the benefits for you?
How do I get started?
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Once you are logged in to your Pure account, you can access your virtual dispensary.
Select "Dispensary Setup" to finish your virtual account setup.
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After your virtual dispensary account is activated, you will be able to add patients and they can order using your unique code.
FAQs
As a Pure Encapsulations account holder, do I automatically have access to Pure Patient Direct?
Yes, as a Pure Encapsulations account holder you automatically have access to Pure Patient Direct, our new virtual dispensary. Simply log in to your Pure Encapsulations account and you will be able to set up your virtual dispensary. If you are not a Pure Encapsulations Account Holder, you can register for an account in the Pure Patient Direct Program by clicking “Log in or Register” on the top menu.
What are the steps to join the program as a practitioner?
Please follow these steps to join:
- If you are a Pure Encapsulations Account Holder, please log in to your Pure Encapsulations account to get started; if you do not have a Pure Encapsulations account, you can register.
- Once you are logged into your Pure Encapsulations account, select the “Pure Patient Direct” link at the top of the page. You can then access your virtual dispensary setup by clicking “Dispensary Setup” from the top menu.
- Follow the instructions to complete your Pure Patient Direct account setup. You must complete the Stripe account setup before your virtual dispensary can be activated. (Learn more on Stripe, our authorized and safe, third-party payment platform.)
- As part of your account setup, you can choose to provide your patients with a discount ranging from 5-35%, as well as upload a resale certificate to avoid paying tax on these transactions. (Learn more on the benefits of uploading your resale certificate.)
- After the steps above are completed, your virtual dispensary will be active. You can quickly add/invite patients to your account by selecting “Patient List” from the top menu and then clicking “Add New Patient”.
What is Stripe? Why do I need this?
Stripe is our authorized and safe third-party payment platform that makes taking online payments from credit or debit cards easy and allows you to manage your business online.
Why do I need to add my payment information into Stripe?
We require your payment information inside Stripe to ensure you will receive your proceeds from your patients' orders.
Is a resale certificate required to join the program?
No, a resale certificate is not required. If you do not provide a resale certificate, you will be charged tax in addition to any tax that may also be charged to your patient (state laws may vary).
Can I offer my patients a discount on their purchase?
Yes! You may choose to offer your patients a discount ranging from 5-35% on virtual dispensary products, which will be deducted from your transaction proceeds. We offer our direct healthcare professional customers preferred pricing to lower the cost to you. By offering a small discount to your patients, you can provide them with the most competitive pricing. Discount applies to all products, with the exception of CBD (SKU HEV3) and Pure Iron+ Gummy (SKU FCG6).
How do I add my patients to Pure Patient Direct?
Once your Pure Patient Direct account is activated, you will be able to easily add patients. Simply select the menu “Patient List”, click on “Add New Patient” and follow the instructions. Your patients will receive an email with your unique code, along with instructions on how to set up their account. In under a minute, they will be able to purchase the products you have recommended to them and receive fast and free shipping directly to their home.
Can my patients order from the entire Pure Encapsulations catalog?
Yes, your patients will have access to the entire Pure Encapsulations product line.
Where can I see my patients' orders?
You will be able to view and track all your patients’ orders. Please log in to your account and click “Order History” on the top menu.
Can my patients track their orders?
Yes, patients will receive an email confirmation when they place their order, along with their tracking information once their order has shipped.
How do my patients remit payment for their order?
They pay for their orders directly on the website, and they are shipped fast and free directly to their door.
What price do my patients pay for their supplements?
Patients will always pay the suggested retail price for their orders unless you have selected to offer your patients a discount.
How long will it take for me to get my earnings once a patient places an order?
You should see the order transaction details appear in your Stripe account within 48 hours of your patient placing an order. If your Stripe account is configured for daily payout, order funds are paid within 3 business days, but your very first payout with a new Stripe account can take 7-14 days.
Who can I contact for assistance?
Our Customer Service team is available M-F, 8:30am – 7:00pm (ET) by phone: 800-753-2277 or by email: customerservice@pureencapsulations.com.
Why Pure?
Committed to science, we’ve spent more than 30 years researching, innovating and developing a comprehensive line of over 400 supplements, uniquely formulated across 16 health categories such as emotional wellness and immune health. This is why we are The #1 most recommended professional supplement brand, ranked highest in quality and trust.1
Contact Us
Our customer service team is available Monday - Friday from 8:30 am - 7:00 pm (EST) at 1-800-753-2277, or you can email us anytime at customerservice@pureencapsulations.com