Patient Direct FAQ
FAQs
Yes, as a Pure Encapsulations account holder you automatically have access to Pure Patient Direct, our new virtual dispensary. Simply log in to your Pure Encapsulations account and you will be able to set up your virtual dispensary. If you are not a Pure Encapsulations Account Holder, you can register for an account in the Pure Patient Direct Program by clicking “Log in or Register” on the top menu.
Please follow these steps to join:
- If you are a Pure Encapsulations Account Holder, please log in to your Pure Encapsulations account to get started; if you do not have a Pure Encapsulations account, you can register.
- Once you are logged into your Pure Encapsulations account, select the “Pure Patient Direct” link at the top of the page. You can then access your virtual dispensary setup by clicking “Dispensary Setup” from the top menu.
- Follow the instructions to complete your Pure Patient Direct account setup. You must complete the Stripe account setup before your virtual dispensary can be activated. (Learn more on Stripe, our authorized and safe, third-party payment platform.)
- As part of your account setup, you can choose to provide your patients with a discount ranging from 5-35%, as well as upload a resale certificate to avoid paying tax on these transactions. (Learn more on the benefits of uploading your resale certificate.)
- After the steps above are completed, your virtual dispensary will be active. You can quickly add/invite patients to your account by selecting “Patient List” from the top menu and then clicking “Add New Patient”.
Stripe is our authorized and safe third-party payment platform that makes taking online payments from credit or debit cards easy and allows you to manage your business online.
Please refer to the following instructional video guides featured on Stripe to assist you with creating or connecting your Stripe account:
If you don't have a website or social media account when signing up with Stripe, you can take the following steps:
- Provide alternative business information: If you don't have a website or social media account, you can focus on other aspects of your business. Provide detailed descriptions of your products or services, your business model and any relevant information that can help Stripe understand your business.
- Explain your marketing and sales strategy: If you don't have a website or social media presence, describe your marketing strategy, including any offline methods such as in-person sales, direct sales or partnerships with other businesses.
- Highlight your business experience: If you have prior experience in a similar industry or have successfully operated a similar business in the past, make sure to mention it. Demonstrating your knowledge and expertise can help build trust with Stripe.
- Consider providing your LinkedIn page as supporting evidence.
- Provide supporting documentation: Stripe may request additional documentation to verify your business. This could include business licenses, permits, certifications or any other relevant documents that can validate your business operations.
- Contact Stripe's support team: If you are unsure about how to proceed or have specific questions regarding the sign-up process reach out to Stripe's customer support. They will be able to provide guidance and assist you in completing the sign-up process.
Remember, Stripe evaluates each application on a case-by-case basis. Providing comprehensive and transparent information about your business will increase your chances of successfully signing up with Stripe, even without a website or social media presence.
For more information, please review Stripe’s guidelines for those applying without a social media account or website.
Here are some possible reasons why you might be facing difficulties in creating an account with Stripe:
- Incomplete or incorrect information: Make sure you have provided all the required information accurately during the account creation process. Verify that you have entered your personal details, business information, and banking details correctly.
- Unsupported business type: Stripe has certain restrictions on the types of businesses they support, which include telemedicine, telehealth services and online pharmacies and may require prior written approval from Stripe to complete account creation. Some high-risk or prohibited industries may not be eligible for a Stripe account. Check if your business falls under any of these categories.
- Compliance and verification issues: Stripe enforces strict compliance and verification procedures to prevent fraud and ensure security. If your account fails to meet their verification requirements or raises any compliance concerns, it may result in the rejection of your account creation.
- Previous account issues: If you have had a previous Stripe account that was closed or suspended, it could affect your ability to create a new account. Stripe maintains records and may restrict individuals or businesses with a history of account violations.
If you're still unable to create an account with Stripe after considering these factors, contact Stripe's customer support directly. They will be able to provide specific information about your account and assist you further in resolving the issue.
We require your payment information inside Stripe to ensure you will receive your proceeds from your patients' orders.
No, a resale certificate is not required. If you don't provide a resale certificate, you will be charged tax on the transaction between your patient and you (according to state law).
Yes! You may choose to offer your patients a discount ranging from 5-35% on virtual dispensary products, which will be deducted from your transaction proceeds. We offer our direct healthcare professional customers preferred pricing to lower the cost to you. By offering a small discount to your patients, you can provide them with the most competitive pricing. Discount applies to all products, with the exception of CBD (SKU HEV3) and Pure Iron+ Gummy (SKU FCG6).
Once your Pure Patient Direct account is activated, you will be able to easily add patients. Simply select the menu “Patient List”, click on “Add New Patient” and follow the instructions. Your patients will receive an email with your unique code, along with instructions on how to set up their account. In under a minute, they will be able to purchase the products you have recommended to them and receive fast and free shipping directly to their home.
Yes, your patients will have access to the entire Pure Encapsulations product line.
You will be able to view and track all your patients’ orders. Please log in to your account and click “Order History” on the top menu.
Yes, patients will receive an email confirmation when they place their order, along with their tracking information once their order has shipped.
They pay for their orders directly on the website, and they are shipped fast and free directly to their door.
Patients will always pay the suggested retail price for their orders unless you have selected to offer your patients a discount.
You should see the order transaction details appear in your Stripe account within 48 hours of your patient placing an order. If your Stripe account is configured for daily payout, order funds are paid within 3 business days, but your very first payout with a new Stripe account can take 7-14 days.
Our Customer Service team is available M-F, 8:30am – 7:00pm (ET) by phone: 800-753-2277 or by email: customerservice@pureencapsulations.com.
Learn how easy it is to join Pure Patient Direct
Click and play the videos below for step-by-step instructions guiding you from easy account setup through patient ordering.
1. Discovering Pure Patient Direct
2. Registration and login
3. How to set up your Virtual Dispensary
4. Invite your patients
5. Review your patients' orders
Contact Us
Our customer service team is available Monday - Friday from 8:30 am - 7:00 pm (EST) at 1-800-753-2277, or you can email us anytime at customerservice@pureencapsulations.com